Welcome to xuntian. We are committed to providing you with high-quality game virtual products and services. Please read our refund policy in detail before purchasing:
Product Refund Conditions
Nature of Virtual Products: Since we sell virtual products (such as game props, virtual currency, etc.), once the purchase is successful and delivered, refund applications are generally not accepted.
Abnormal situation: If you encounter technical problems or wrong delivery when purchasing virtual products, you can contact our customer service team for verification and processing. We will try our best to solve your problem within a reasonable range and consider whether to refund based on the specific circumstances.
Refund application process
Contact customer service: If you want to apply for a refund, please contact our customer service team immediately and provide detailed purchase information and problem description.
Review and processing: Our customer service team will review the information you provide. After the review is passed, we will process your refund request as soon as possible.
Refund method
Original refund: If your refund application is approved, we will refund the money to your account according to the original payment method (such as Alipay, WeChat Pay, etc.). The specific arrival time depends on the operating procedures of the bank or payment institution.
Virtual currency refund: If you purchase virtual currency, the refund will be refunded according to the exchange rate and method at the time of purchase.
Disclaimer
Service Changes: We reserve the right to modify, interrupt or terminate some or all of our services at any time, which may affect your refund processing time.
Rejection of Refund: If your purchase violates our Terms of Use or Policies, we reserve the right to reject your refund request.
Contact Us
If you have any questions about this refund policy or need further assistance, please contact customer service WeChat:
